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DCOM error 10021 after upgrading Burstek Suite

6.Mar.2011 | by Gusac | Filed in: Articles, Troubleshoot

Problem: After upgrading Burstek software, bt-WebFiler and bt-LogAnalyzer, event log fills with DCOM error 10021 with description:

The launch and activation security descriptor for the COM Server application with CLSID {6BF45A39-316D-457A-94A4-0B6BBFF237D4} is invalid. It contains Access Control Entries with permissions that are invalid. The requested action was therefore not performed. This security permission can be corrected using the Component Services administrative tool.

image

 

The GUID {6BF45A39-316D-457A-94A4-0B6BBFF237D4} in this particular error belongs to Burstek component FStorageSrv

Solution:

  • Start > Run > Type DCOMCNFG (to open DCOM Configuration Utility)
  • Expand Component Services  > Computers > My Computer > DCOM Config
  • On the right pane, scroll down to the component that says FStorageSrv
  • Open its properties, and go to tab Security
  • Choose Use Default option under the section Launch and Activation Permissions.
  • Choose Use Default option under the section Access Permissions.
  • Leave the 3d section Configuration Permissions at Customize.

Here is the screenshot for the reference:

image

  • Click on OK button and exit the console.

We are good to go now and should not get this error again.

By choosing the ‘Use Default’ option we are inheriting permission from top level, that is, My Computer. This is perfectly fine for this component because it doesn’t have any special or extra permission added.

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